Many fleet departments struggle to find a solution for contacting drivers immediately using a method that is both safe and efficient. Although there is a full range of communications solutions available, they all come with some level of risk.
In this Automotive Fleet article, Don Woods, department head of client information systems for ARI, offers advice to fleets on the use of handheld devices, emphasizing that the use of hands-free audio connected via Bluetooth to a mobile phone can be extremely beneficial for fleet management companies looking to stay connected. ARI has implemented a “live chat” function that is connected through a mobile device app to allow drivers to connect with ARI personnel for questions while on the road.
“In the last year, the number of conversations ongoing through our chat has roughly equated to the number of calls we get, so chat functions, which can utilize hands-free audio, are being widely used,” Woods said.
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