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Fleet Service, Maintenance and Repair

Controlling your costs and maximising your vehicle uptime.

With highly-skilled technicians, a national garage network and 24/7/365 support, we’ll always keep your vehicles moving.

The engine behind our programme is ARI Intellifleet®, our core maintenance system. It’s designed to drive more value in three specific areas: compliance, managing downtime and negotiating savings. This fully integrated real-time system empowers ARI’s technicians to negotiate better savings on behalf of our customers and identify issues with more precision so your fleet vehicles stay running and on the road.

With ARI, you get:

  • Complete pricing transparency.
  • Controlled authorisations for unscheduled maintenance.
  • Post waranty recovery and good-will assistance.
  • Predictive analytics on maintenance trends.
  • Benchmarking against like businesses to take advantage of the best information and maintenance history database in the business.
  • Overall fleet efficiency.

Qualified Technicians

ARI dedicated control centre operates 24 hours a day, 7 days a week, 365 days a year. Our team of qualified and experienced maintenance technicians work on your behalf, scrutinizing vehicle repairs, verifying estimated completion times, reviewing parts pricing, and complying with manufacturer guidelines, while keeping your vehicles and drivers safe and compliant. Our always-available fleet management service team is part of what makes us one of the world’s most successful fleet management companies.

Proactive Preventative Maintenance

Our maintenance programme is geared around your unique operational needs. We create customised preventative maintenance schedules that meet your requirements and the conditions in which you operate, taking into account vehicle type, usage, fleet profile and job type.

Repairs

When a vehicle goes in for repair, the vendor performs a preliminary assessment of the problem and contacts our dedicated fleet vehicle maintenance team for repair authorisation, in accordance with your agreed parameters.

Flexible Maintenance Parameters

We work with you to set authorisation thresholds that tell our technicians which repairs to authorise and which repairs need escalateting for approval. Your parameters can be tailored to fit the needs of your operation and are not restricted to a ‘one size fits all’ approach. ARI will work with you to customise parameters to meet the demands of every area within your fleet.

ARI’s Masterserve Network

Our independent network of 525 garages, branded Masterserve, provides complete nationwide coverage and is geared towards reducing your vehicle downtime and costs through a range of unique features and benefits. This includes free vehicle collection and delivery, fixed price servicing, a guaranteed fixed labour rate and use of our remote visual verification system (Masterview) which provides visual evidence of work being undertaken. Our control centre works in partnership with the Masterserve network to provide a strict authorisations process in line with your unique parameters, ensuring complete transparency and making it easier to strategically reduce spend across your fleet.

Post Warranty Recovery

ARI’s technicians review all published manufacturer’s guidelines, recalls, and known problems when co-ordinating vehicle repairs. If a vehicle is eligible for up-front warranty coverage, the technician will direct the driver to the dealership accordingly. If ARI recognises a pattern of failure on vehicles out of warranty, we will negotiate with the manufacturer for goodwill payments.

Have questions?
Enquire with an ARI Maintenance Management Specialist.

Contact ARI

Videos

Sharing more of our story with you to learn more about our people, process and technology.

A Visit to ARI Headquarters

See the value of coming to ARI – meet our people, visit with our departments, and get a feel for the culture and energy behind the company.

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ARI insights® 2.0

A behind the scenes look at ARI insights – the industry's leading customer information portal – and ARI's commitment to continuous innovation.

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ARI’s Data Integration Strategy

A strategic overview of ARI's ability to seamlessly aggregate multiple vendor and client data points across a fleet into one centralised system, and how this helps managers run their fleets more effectively.

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