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Creating Raving Fans through engagement and quality.

The Partners In Excellence® programme is the cornerstone of our extraordinary customer service approach.

It is the only fleet-specific, award-winning, quality assurance programme in the industry.


Introduced in 1989 as a core component of ARI’s culture, Partners In Excellence provides our employees with guidance on the strategic direction of the company, while also supporting their contribution to the organisation's performance and success through the measurement of key metrics. Through programmes, events and our annual employee celebrations, it also provides them with the recognition and praise they deserve for a job well done.

Client-focused
Performance Metrics

The programme comprises client-focused performance metrics, corrective action and continuous improvement methodology, employee rewards for goal achievement, and a customer satisfaction guarantee. Additionally, ARI has dedicated a management team to monitor and facilitate the Partners In Excellence programme.

Customised Fleet Goals

Over the years, ARI has been working with our customers to develop benchmarks that are impactful to fleets. We track annual performance management metrics to assess our progress in exceeding client expectations and an overall level of excellent customer service. All areas of fleet management are included in these performance measurements and results are published for employees monthly.

Metrics include:

  • Tracking operational processes and performance to ensure continual improvement
  • Departmental goals that help ensure every employee is committed to the overall success of the company
  • Training goals that promote continual learning and growth

Recognise a great performance.
Nominate an ARI employee for a job well done.

Contact ARI

Videos

Sharing more of our story with you to learn more about our people, process and technology.

Employee Engagement

An ARI employee perspective, spotlighting the culture, the various programmes they engage in that focus on supporting employees, creating a great work environment. A true sense of the ARI family.

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Creating Raving Fans

At ARI, we believe every day is a chance to do more, to deliver the best and to exceed expectations. Every day is an opportunity to do something great. Learn why at ARI we don’t just want casual fans – we want raving fans.

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Meet our People

Hear from ARI employees firsthand about the company’s unique culture, Partners in Excellence Program, and commitment to the communities in which they work and live.

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Corporate Overview

“It” is what drives ARI to succeed. “It” is what is taking ARI to new heights. Our clients and prospects feel “It”. Learn what “It” is all about.

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