Creating Raving Fans through engagement and quality.
The Partners In Excellence® programme is the cornerstone of our extraordinary customer service approach.
It is the only fleet-specific, award-winning, quality assurance programme in the industry.
The programme comprises client-focused performance metrics, corrective action and continuous improvement methodology, employee rewards for goal achievement, and a customer satisfaction guarantee. Additionally, ARI has dedicated a management team to monitor and facilitate the Partners In Excellence programme.
Customised Fleet Goals
Over the years, ARI has been working with our customers to develop benchmarks that are impactful to fleets. We track annual performance management metrics to assess our progress in exceeding client expectations and an overall level of excellent customer service. All areas of fleet management are included in these performance measurements and results are published for employees monthly.
- Tracking operational processes and performance to ensure continual improvement
- Departmental goals that help ensure every employee is committed to the overall success of the company
- Training goals that promote continual learning and growth
Recognise a great performance.
Nominate an ARI employee for a job well done.
An ARI employee perspective, spotlighting the culture, the various programmes they engage in that focus on supporting employees, creating a great work environment. A true sense of the ARI family.
Creating Raving Fans
At ARI, we believe every day is a chance to do more, to deliver the best and to exceed expectations. Every day is an opportunity to do something great. Learn why at ARI we don’t just want casual fans – we want raving fans.
Meet our People
Hear from ARI employees firsthand about the company’s unique culture, Partners in Excellence Program, and commitment to the communities in which they work and live.
“It” is what drives ARI to succeed. “It” is what is taking ARI to new heights. Our clients and prospects feel “It”. Learn what “It” is all about.