ARI's Partners In Excellence program helps us create raving fans through happy employees and memorable customer experiences.
We celebrate a vibrant company culture that emphasises service excellence, empathy, collaboration, and trust.
30 years of excellence
Introduced in 1989, ARI’s Partners In Excellence programme aligns with our corporate mission to train, empower and reward exceptional people.
Through PIE’s collaborative meetings that bring employees together, events that contribute to employee development, annual employee celebrations, and recognition for a job well done, ARI’s employees feel valued and that their contributions matter. In turn, they deliver unsurpassed caring and commitment to our customers.
Financial incentives tied to service excellence
We incentivise our people to optimise service delivery with financial rewards that are tied to service-focused performance metrics. Employees can earn additional days of pay by hitting goals such as a minimum first-call resolution rate, issue escalation avoidance, completed skills training hours, and faster turnaround time for customer requests.
Motivating through recognition
Employees can also earn praise and incentives through recognition channels that range from an immediate “Thanks!” online all the way up to being honored as Partner of the Year, which includes a financial incentive and all expenses paid trip to a tropical destination with our executives.
Our people are incentivised to:
Expose hidden costs, risks and time drains that affect your fleet
Establish benchmark data based on your current operation processes
Improve your fleet operations through industry best practices
Increase your employee engagement and behavior through employee-centric driver programs