Coronavirus / COVID-19 Information

Putting people first is our normal course of business.

When things aren’t business as usual, we’re here to navigate challenging and unprecedented times with you – together. The Holman Way of doing business guides us to treat our people, business partners, and the community at large with respect and care. That empathetic mindset is the compass guiding our collective response to COVID-19.

We continue to execute our planned business continuity procedures to ensure we can support your business needs without compromising the safety of our people. But with information changing by the hour, transparent communication is more critical than ever and we will continue to update this page with the latest from our organisation.


Latest news from ARI on the impact of COVID-19

ARI and our business partners are closely monitoring the impact that COVID-19 is having on our industry. We will continue to communicate directly with our clients, and we will update this page with any new information as we receive it.

Last Updated: 8th January, 09:35am GMT

Customer Communications (January)

Nick Caller – COVID Statement – January 2021

Independent mechanical Garages & Dealerships

  • Dealerships will close their sales operations with a number still being available for contactless customer vehicle collection
  • Dealership and independent mechanical garages will remain open


Tyre companies remain open with continued safety precautions in place:

  • National Tyres are experiencing a 20% increase for mobile fitment
    • To support this increase, National Tyres and the wider supply chain are employing more mobile fitment vans
  • COVID is also impacting tyre fitters ability to complete jobs at normal service levels because:
    • Tyres delayed at ports
    • Warehouse and manufacturers not being able to complete delivery runs
    • Branches suddenly losing one or more members of staff as family members have to isolate

Vehicle movements:

  • With the new government restrictions in place, we have experienced some downturn in availability in movement capability especially in tier 4 areas of the country
  • Notice of movement request will increase from 3 working days to 5 working days on A to B movements
  • Movements over 200 miles will require 7 days’ Notice (especially rural)
  • Movements that require ferry travel (Northern Ireland and Scottish Islands) require 14 days’ notice

Rental Companies

All rental companies remain open but may introduce further safety measures to ensure the safety of their employees and your drivers.


You may experience delays when obtaining a rental vehicle due to a number of factors including:

  • Closed Branches
  • Amended opening hours
  • Reduced staffing levels
  • COVID sanitary requirements increasing turn-around times
  • Home delivery demand
  • Christmas preparations for delivery companies

Breakdown & Recovery

Breakdown companies may have reduced staff due to COVID but in addition, the weather has not seen call-out levels ease. Delays may occur.

Due to the latest COVID lockdown, there may be further restrictions when using a breakdown agent. They include the following:

  • You must ensure face coverings are worn at all times
  • You may be asked to sit in your vehicle when being recovered
  • Localised restrictions may require further actions to be taken

Manufacturer News *January update*

For the safety of their employees, part sourcing issues and a decrease in sales, manufacturers are:

Volkswagen: Production continues

Ford: Production continues

Audi: Production continues

Nissan: Production continues

Vauxhall: Production continues

BMW: Production continues

Toyota: Production continues

Honda: two-day shutdown due to parts shortage – now re-open.

Jaguar Landrover: Production continues

Volvo: Production continues

Porsche: Production continues

Bentley: Production continues

Seat: Production continues

Skoda: Suspended production

PSA Group: Suspended vehicle production


Previous Customer Communications

11th March, 2020 – Letter from ARI UK Managing Director Nick Caller

18th March, 2020 – Letter from ARI UK Managing Director Nick Caller

24th March, 2020 – Letter from ARI UK Managing Director Nick Caller

19th May, 2020 — Letter from ARI President Bob White

Nick Caller – COVID Statement – November 2020

Previous lockdown notifications & news.

November – Jan 2021


The DVSA has confirmed that national restrictions do not affect our heavy vehicle testing service and ATFs can remain open.

They will continue to provide the vehicle standards assessors needed to test heavy goods vehicles (HGVs) and public service vehicles (PSVs) safely.

However, they continue to advise that we should only book vehicles or trailer in for its test close to its MOT due date. (This is to help them clear backlogs from the first lockdown)

Congestion Charge

The governments plan to extend the congestion zone in London has been dismissed amid fears that the additional charge could put logistics operators out of business.

January – November

DVSA: Suspended MOTs for all heavy good vehicles (HGVs) and public service vehicles (PSVs) for up to three months (from 20th March). Read more HERE

Congestion charges: All charges including ULEZ zones have been suspended in London until further notice. Read more HERE

MOT: Cars, vans and motorcycles have been provided with a 6-month extension starting from the 30th March. Read more HERE

Tyres: Pirelli and Bridgestone to close factories or reduce production on a temporary basis. They confirmed they still have sufficient supply to support demand.

EV Charging: Source London to provide free EV charging for NHS and Met Police across London.

Clean air zones: All clean air cones are to be postponed until the earliest of January 2021 for COVID-19.

Safe Working: Government provides guidance for employers, employees and self-employed on how to work safely during COVID: Read more HERE

Photocard Licence: DVLA has granted a seven-month extension to drivers whose photocard expires between February and August: Read more HERE

Fleet tips

Safety for Tips Fleet Drivers

ARI is here to support your fleet team and drivers as we contend with the rapidly changing COVID-19 landscape together.

Whether you’re activating continuity measures, maintaining operations via remote workers and social distancing or addressing variable restrictions, please use the resources below to promote safety and lessen the risk to drivers.

Click here for a downloadable version of: The best practice guide.

Click here for a downloadable version of: The 6 smart fueling tips

Click here for a downloadable version of: Tips for supporting drivers remotely 

Click here for a downloadable version of: Exercises to keep idle vehicles in top shape


Fleet Professional Best Practices

Here are some ways to support your drivers (even if you’ve been instructed to work remotely):

  • Monitor status of COVID-19 in areas of high driver volume and ensure all drivers have your current contact information and if feeling unwell, contact 111 immediately.
  • Make sure vehicles are stocked with disinfecting supplies such as hand sanitiser, wipes, and surface cleaners
  • Visit ARI’s COVID-19 resource centre to monitor updates
  • Monitor vehicle health to avoid breakdowns or emergencies by staying consistent with preventative maintenance and monitoring telematics data where applicable
  • Schedule repair appointments with enough time to disinfect vehicle; ensure drivers and technicians practice social distancing

On the Road Prevention Tips

Here are some ways drivers can help limit transmission when delivering essential services:

  • Disinfect surfaces of shared vehicles and/or equipment before and after using
  • Practice social distancing measures with customers or preveother drivers
  • Confirm you have hand sanitiser in your vehicle that complies with health guidelines
  • Follow recommended sanitising and distancing measures when refuelling vehicles
  • Keep the interior of your vehicle clean and limit the items going in and out with you

Important links for National Updates

Here are some useful links to key COVID-19 resources for fleet teams and drivers:

Tips for Supporting Drivers Remotely


Exercises to Keep Idle Vehicles in Top Shape


6 Tips for Smart Fueling

Fuel pump handles are already notorious for their lack of cleanliness. Another common source of contamination? Cash machine buttons – similar to the keypad at the pump. So how do you stay safe when fueling up amidst COVID-19 risks?


  1. Wear disposable gloves and discard prior to getting back in your vehicle
  2. Wipe down fuel pump handle with sanitising wipes
  3. Avoid using credit card terminals when possible, opt for mobile pay options
  4. Maintain a safe social distance from other people while at the pump
  5. Avoid touching your face, and use approved hand sanitiser once back in the vehicle
  6. Wash your hands as soon as you can, following the recommended method


3 Tips When Sanitising On The Road


3 tips to limit driver contact in an accident


Prevention Tips

Safety Tips for Everyone

General Health Practices

Everyone should follow the guidelines published by the World Health Organization, The NHS and The UK Government to limit the spread of coronavirus and COVID-19. In line with these recommendations, we strongly encourage everyone to take these precautions:

  • Wash your hands with soap and water for at least 20 seconds – do this regularly
  • Wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue, your sleeve or the corner of your arm (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards
  • Avoid close contact with people who have symptoms of coronavirus
  • Only travel on public transport if essential
  • Work from home, if you can
  • Avoid social activities, such as going to pubs, restaurants, theatres and cinemas
  • Avoid events with large groups of people
  • Use phone, online services, or apps to contact your GP surgery or other NHS services.